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Complaints and Grievances

  • The Company would strive for customer satisfaction within the framework of law, adopted policies and procedures.

  • In case of any grievance, the customer may approach the In- Charge of the business location where he / she had his / her account and register the complaint in the ‘Complaint Register’ available with the In-Charge. On registering the complaint, the customer should obtain complaint number and date for future reference.

  • Company shall endeavor to resolve the complaint within 6 weeks of receipt of complaint.

  • In case of any grievance, please write to the Principal Officer of India Shelter Finance Corporation Limited at the following address:

    Principal Officer, Sarvjan India Fintech Pvt ltd,
    35, Lower Ground Floor,
    Priya Cinema complex,
    Basant Lok Community Centre
    Vasant Vihar.
    New Delhi. 110057
    The complaint can also be e-mailed at

  • In case you do not receive any response or one which is not to your satisfaction within a reasonable time you can approach the Reserve Bank of India at the following address