Our main goal is to become the first choice for semi-urban and rural households
looking for financial assistance for business loans, home renovations, or home extensions.
Complaints and Grievances
The Company would strive for customer satisfaction within the framework of law, adopted policies and procedures.
In case of any grievance, the customer may approach the In- Charge of the business location where he / she had his / her account and register the complaint in the ‘Complaint Register’ available with the In-Charge.
On registering the complaint, the customer should obtain complaint number and date for future reference.
Company shall endeavor to resolve the complaint within 6 weeks of receipt of complaint.
In case of any grievance, please write to the Principal Officer of India Shelter Finance Corporation Limited at the following address:
Principal Officer, Sarvjan India Fintech Pvt ltd,
35, Lower Ground Floor,
Priya Cinema complex,
Basant Lok Community Centre
Vasant Vihar.
New Delhi. 110057
The complaint can also be e-mailed at connect@sarvjan.com
In case you do not receive any response or one which is not to your satisfaction within a reasonable time you can approach the Reserve Bank of India at the following address
1800121001122
9625382676
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